Returns & Exchanges

We want you to love your Dolci Firme shoes. If something isn't quite right, here's exactly how returns and exchanges work.

You have 14 days from receiving your order (or from the date of an in-store purchase) to request a return. Items must be unworn, in original condition, with tags attached and in their original box.

Full-price online purchases

Return within 14 days for your choice of a refund, exchange or online store credit. Refunds are made to your original payment method, less the original shipping fee ($10 standard / $30 express). Return postage is your responsibility — see How to return below. Please allow 5–10 business days after we receive your return for it to be processed, and a further 5–10 days for funds to clear.

Sale items (online)

Sale items may be returned within 14 days for online store credit only — refunds are not available on sale items. Items must be unworn and in original condition and packaging. Return postage is at your cost.

Final Sale / Outlet items

Outlet and items marked "Final Sale" are sold as-is and may have minor imperfections. They cannot be returned or exchanged for change of mind or incorrect size, and are not eligible for store credit or a refund. This does not affect your rights for faulty items under the Australian Consumer Law (see Faulty items).

In-store purchases

For change of mind, in-store purchases may be exchanged or returned for an online store credit within 14 days, if unworn and in original condition with tags and box. Refunds to the original payment method are not available on in-store purchases.

Faulty items

If your item is faulty, please email sales@dolcifirme.com.au as soon as possible with your order number and photos. In line with the Australian Consumer Law, faulty items are eligible for a repair, replacement or refund — regardless of whether they were full-price, on sale or final sale. We cover the return postage on faulty items and will send you a prepaid label at no cost.

How to return

1. Tell us it's coming. Fill in our returns form within 14 days of receiving your order. There is no approval step — the return address appears as soon as you submit.
2. Send it back within 7 days of submitting the form, using either option below.
3. We'll be in touch within 5 business days of your parcel reaching us to confirm your refund, exchange or credit.

Option 1 — Bring it into a boutique (free)

Bring your item, with proof of purchase, into either boutique and we'll take care of it on the spot. Nothing to post, nothing to pay.

Option 2 — Post it back (at your cost)

For change-of-mind and size returns, return postage is the customer's responsibility — we don't provide free return labels. You have two ways to do it:

• Arrange your own postage. Please use a tracked, signed-for service (we recommend Australia Post) and include your name and order number in the parcel.
• Ask us for a prepaid label. Choose it on the returns form and we'll email you a prepaid, tracked label. A flat $10 is deducted from your refund or store credit, so there's nothing to pay at the post office.

Online store credit (vouchers)

• Issued in Australian dollars and valid for 12 months from the date of issue.
• Applied to your total at checkout; one voucher per order. No cash redemption.
• If you return an item bought with a voucher, a new voucher is issued for the returned value.

Return postage is the customer's responsibility unless the item is faulty. Dolci Firme is not liable for items lost or damaged in transit — please use a tracked service. Refunds are made to the original payment method only. For delivery and international shipping details, see our Shipping & Delivery page. Questions? Email sales@dolcifirme.com.au or call 03 9500 9287.

Nothing in this policy limits your rights under the Australian Consumer Law.