A pre-order is the simplest way to guarantee your size in a style that's about to sell out. Here's exactly what to expect from the moment you order to the day it arrives.

What is a pre-order?

Some of our most-loved styles sell faster than we can restock them. Rather than have you miss out, we open a limited number for pre-order ahead of the next delivery. You reserve your size today, and we ship it to you as soon as the shipment reaches our Melbourne workroom.

When will my order ship?

Every pre-order item shows an estimated dispatch date on its product page — that's when we expect to post your order, not when it will arrive. Once your pair is dispatched, standard delivery times apply. If a shipment is delayed for any reason, we'll email you with an updated date. You'll never be left wondering.

When am I charged?

Pre-order items are charged in full at checkout. This confirms your order and holds your size — because pre-order stock is limited, payment is what reserves the pair for you.

What if it doesn't fit?

Full-priced pre-order items ordered online are eligible for a refund under our standard Returns & Refunds policy, less shipping. If you're unsure about sizing, note any fit guidance on the product page, or visit one of our Melbourne boutiques for a fitting before you order.

Can I change or cancel my pre-order?

If your plans change, email us at sales@dolcifirme.com.au as soon as possible and we'll do our best to help before your order is dispatched.

Still have a question?

We're here. Email sales@dolcifirme.com.au and we'll get back to you personally.