Returns & Refunds

 

REFUNDS

Refunds are offered on FULL PRICED Items purchased ONLINE only, less shipping fees. In-store Purchases will not be eligible for a refund. 

Sale items purchased Online will be offered a online credit. In-store Purchases will not be eligible for any sort of Credit.

Your refund will be processed back to the original form of payment within 5-10 business days after being delivered to us. Once you receive your refund notification, please allow an additional 5-10 days for the funds to clear.

 

EXCHANGES

Full price only exchanges are accepted. Where an exchange is requested, you will need to pay the shipping fee as well as include a pre-paid shipping bag so we are able to send you your exchanged pair. Exchanges can be made on In-store and Online Purchases.

 

SALE  RETURNS 

Returns for Sale Items:

  • We accept returns on sale items within 10 days from the date of purchase.
  • To be eligible for a return, sale items must be unused, unworn, and in the same condition as received. They must also be in the original packaging.
  • Sale items returned without their original packaging or in a used or damaged condition may not be eligible for a refund.
  • We offer online store credit only for returned sale items. Refunds will not be provided.
  • Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part. 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your online credit.

How to Initiate a Return:

  1. Contact our customer service team at sales@dolcifirme.com.au to request a return authorization.
  2. Once your return is authorized, carefully package the item(s) and ship them to the address provided by our customer service team.
  3. Please ensure that your return package is adequately insured and sent via a trackable shipping method.
  4. After we receive your return and verify its condition, we will issue online store credit to your account within [number of business days].

Instore Purchases will not be eligible for any sort of credit, exchange or return unless deemed faulty by management. 

 

OUTLET RETURNS 

 

The products available in our OUTLET SALE are being sold in their current condition and are considered "Final Sale". Please note that final sale items may have slight imperfections, such as blemishes or colour fading.

 We regret to inform you that we CANNOT accept any RETURNS AND EXCHANGES under any circumstance (for incorrect size, change of mind and faults.) We will NOT provide STORE CREDIT OR REFUNDS of any kind.

 

FAULTY

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our online sales team sales@dolcifirme.com.au to resolve the problem as swiftly as possible.


 

IMPORTANT INFORMATION:

  • It is the customer’s responsibility to cover all of the associated costs of return.
  • Dolci Firme is not liable for any loss, damage or delay that may occur during transport of returned goods.
  • Funds are reversed onto the original form of payment. They cannot be transferred onto another card/account etc. 

 Please email sales@dolcifirme.com.au to request a return within 10 business days of receiving the items.

 

RETURNS CHECKLIST:

  1. Make sure items are in the same condition & box you received them in, with all receipts and tags attached. Items cannot be worn or altered in any way.
  2. Contact sales@dolcifirme.com.au within 10 days of the purchase date to process your return.
  3. Customers are liable for returns postage. We suggest returning them via Australia Post - with "tracking" and "signature on delivery". 
  4. Make sure you include the online return form which is sent with your order. Fill this out with the refund request and the reason why you would like to return the goods.

- If you are seeking a refund we will credit the card used to make the purchase, less the SHIPPING FEE of either $10.00 (per unit) for standard shipping or $30.00 for express shipping (whichever you paid). 

- All returns for purchases made using an online credit note will have purchase amount re-credited back to that same account, less the SHIPPING FEE of either $10.00 (per unit) or $30.00 (whichever you paid). 

 

DELIVERY / SHIPPING

HOLIDAY AND SALE PERIODS: 
Please be understanding that there may be delays in your delivery time during peak holiday and sales periods as we experience a large volume of orders. We appreciate your patience and will do our very best to make sure we process and send your orders as quickly as possible.


WITHIN AUSTRALIA

Please note the courier companies we use DO NOT ship to PO Boxes or to Parcel Locker addresses.

Therefore, we highly recommend having your order shipped to your suitable daytime delivery address where a person will be there to sign for the delivery between the times of 9am-5pm. The courier service assigned will place a card at the address if there is no one available to accept delivery in person.

Regional, TAS and WA customers please note that your delivery area may not be serviced by some courier companies and will be passed onto Australia Post, which can increase your delivery time. 

*We must have correct and complete addresses, including a company name where necessary and a contact telephone number. Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched.

INTERNATIONAL 

If you would like EXPRESS INTERNATIONAL DELIVERY please contact us before placing your order and we can organize to deliver your order through DHL express. Alternatively, you can use the calculator 'Get Rate and Time quote' to work out how much it will cost here.

Please allow 5-10 working days for your international order to arrive at its destination. The Australian GST will be automatically deducted off your order.

Orders that are sent to New Zealand that are of greater value than AUD $200 are likely to incur NZ customs charges and taxes of over NZ$60. These charges and taxes are subject to change at any time and are dependent on exchange rates and government legislation. Click here for more information on the current duties and taxes in New Zealand. 

For all international orders, you may be subject to customs, import duties and taxes. You are fully responsible for all charges and Dolci Firme will not refund these charges should you decide to return your order. Please note that items will be held and will not be released for delivery until all customs charges and taxes are paid. The order cannot be cancelled or returned to sender if held. All delivery charges are non-refundable.

 

ITEM AVAILABLITY

As our stock is not updated in real time, occasionally items are sold out when an order is placed online. You will be notified by email as soon as possible if an item purchased online is not available and offered a suitable alternative or full refund for the item.


Thank you for shopping at Dolci Firme and supporting local Australian businesses.