Returns & Refunds
In the case of an exchange, you only need to pay the return fee, and we will re-send the exchanged item at no additional shipping fee.
We suggest to our customers always try the shoes on a carpeted surface so that they have ability to return for change of mind or if the fit or feel isn't as expected.
We gladly accept online returns within 10 business days of purchase date (including SALE items) provided that they are unworn and in their original condition.
When sending them back to us please note the following:
- Make sure items are in the same condition & box you received them in, with all receipts and tags attached. Items cannot be worn or altered in any way.
- We suggest to our customers to always try on a carpeted surface so that they have ability to return for change of mind or the fit or feel isn't as expected.
- Contact firstname.lastname@example.org within 10 days of the purchase date to process your return and arrange a courier to collect your return.
- Make sure you include the online return form which is sent with your order. Fill this out with the refund request and the reason why you would like to return the goods.
- If you are seeking a refund we will credit the card used to make the purchase, less the SHIPPING FEE of either $5.00 (per unit) for standard shipping or $20.00 for express shipping (whichever you paid).
- All returns for purchases made using an online credit note will have purchase amount re-credited back to that same account, less the SHIPPING FEE of either $5.00 (per unit) or $20.00 (whichever you paid).
Delivery and Shipping
Please note the courier companies we use
DO NOT ship to PO Boxes or to Parcel Locker addresses.
Therefore, we highly recommend having your order shipped to your suitable daytime delivery address where a person will be there to sign for the delivery between the times of 9am-5pm. The courier service assigned will place a card at the address if there is no one available to accept delivery in person.
Please allow 2-5 business days for your delivery to arrive for Metro areas for express shipping and 3-7 business days for standard shipping.
Regional and country customers please note that your delivery area may not be serviced by some courier companies and will be passed onto Australia Post which can increase your delivery time.
We must have correct and complete addresses, including a company name where necessary and a contact telephone number. Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched.
HOLIDAY AND SALE PERIODS:
Please be understanding that there may be delays in your delivery time during peak holiday and sales periods as we experience a large volume of orders. We appreciate your patience and will do our very best to make sure we process and send your orders as quick as possible.
If you would like EXPRESS INTERNATIONAL DELIVERY please contact us before placing your order and we can organise to deliver your order through DHL express. Alternatively, you can use the calculator 'Get Rate and Time quote' to work out how much it will cost here.
We ship to the following regions via Australia Post Pack and Track International:
- Europe: flat rate of $60
- Asia: flat rate $60
- United Kingdom: flat rate of $60
- USA and Canada: flat rate of $60
- New Zealand: flat rate of $30
Please allow 5-10 working days for your international order to arrive at its destination. The Australian GST will be automatically deducted off your order.
Orders that are sent to New Zealand that are of greater value than AUD $200 are likely to incur NZ customs charges and taxes of over NZ$60. These charges and taxes are subject to change at any time and are dependent on exchange rates and government legislation. Click here for more information on the current duties and taxes in New Zealand.
For all international orders, you may be subject to customs, import duties and taxes. You are fully responsible for all charges and Dolci Firme will not refund these charges should you decide to return your order. Please note that items will be held and will not be released for delivery until all customs charges and taxes are paid. The order cannot be cancelled or returned to sender if held. All delivery charges are non-refundable.
Please note that we are unable to send any Pantheon Perfumes overseas. A refund will be issued for any fragrance purchase made for delivery outside of Australia.
As our stock is not updated in real time, occasionally items are sold out when an order is placed online. You will be notified by email as soon as possible if an item purchased online is not available and offered a suitable alternative or full refund for the item.
Thank you for shopping at Dolci Firme. We look forward to seeing you again soon.